After 12 months of hard work, Bayne-Jones Army Community Hospital's pediatric clinic has been recognized by the National Committee for Quality Assurance as a Level 3 Patient Centered Medical Home, or PCMH.
FORT POLK — After 12 months of hard work, Bayne-Jones Army Community Hospital’s pediatric clinic has been recognized by the National Committee for Quality Assurance as a Level 3 Patient Centered Medical Home, or PCMH. The pediatrics clinic is the second BJACH primary care clinic to now bear the NCQA seal of approval. Last year, BJACH’s family/internal medicine clinic received similar recognition.
NCQA, a nonprofit organization, is dedicated to improving healthcare quality. Since its founding in 1990, NCQA has been a central figure in driving health improvement throughout the healthcare system. As part of the recognition process, NCQA reviewed hundreds of documents submitted by the BJACH PCMH Team. These documents provided fact-based evidence that the clinic was conducting business as a true medical home.
“Earning Level III NCQA recognition reflects BJACH’s commitment to the Surgeon General’s vision of transforming from a healthcare system to a system for health. Our clinics now rank amongst the highest nationwide –– military or otherwise –– in terms of quality. We are very proud of the hard work and dedication our teams put into making (the) transformation and are excited about the improved capabilities we bring to our patients,” said Maj. Amber Pocrnich, Department of Primary Care and BJACH’s PCMH lead.
The NCQA measures the ability of medical facilities to provide quality healthcare through standardized, objective measurement guidelines. NCQA requires recognized facilities to enhance access to care and patients’ continuity with their provider teams, keep track of patient data to help manage patients’ wellbeing, plan and manage care using evidence-based practices, provide self-care support and community resources, as well as track and coordinate tests, referrals and other care for patients. Finally, clinics have to show that they measure their performance and patients’ feedback to continue improving the quality of care. Level 3 certification is the highest certification given.
Here’s what patients can expect from these clinics:
• A personal provider. Each patient has an ongoing relationship with a personal physician, physician assistant or nurse practitioner that is trained to provide first contact, continuous and comprehensive care.
• Physician-directed medical practice. The personal physician leads a team of individuals at the practice level who collectively take responsibility for ongoing patient care.
• Whole person orientation. The personal provider is responsible for providing all of the patient’s healthcare needs or for arranging care with other qualified professionals.
• Coordinated and integrated care. Each patient’s care is coordinated and integrated across all elements of the healthcare system and the patient’s community.
• Quality and safety focus. All members of the healthcare team are focused on ensuring high quality care in the medical home.
• Improved access. In the PCMH, enhanced access to care options is available through open scheduling, same-day appointments, secure messaging and other innovative options for communication between patients, their personal physician and practice staff.
Army Medicine’s goal is to have all of its primary care facilities in the continental United States and overseas achieve NCQA recognition and transform to the PCMH model of care no later than Oct. 1.